Our customer service team is scheduled available Monday-Friday 9-5 PM. Within those hours you should hear back from our customer service team in less than 2 hours
Please take a picture of the damaged item in the box and send an email with the picture to support@bottlestork.com and one of our customer service representatives will be in touch with you shortly!
Most orders ship within 1-2 business days and will take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends.
Orders cannot be shipped to a P.O. Box, because all orders require an Adult Signature.
Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.
You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions and spam folders before reaching out as the email sometimes ends up there.
Currently we offer shipping services to:
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Didn't find what you were looking for? For any shipping related customer service inquiry please reach out to support@bottlestork.com.
