FAQ

Our customer service team is scheduled available Monday-Friday 9-5 PM. Within those hours you should hear back from our customer service team in less than 2 hours

Please take a picture of the damaged item in the box and send an email with the picture to support@bottlestork.com and one of our customer service representatives will be in touch with you shortly!

Most orders ship within 1-2 business days and will take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends.

Orders cannot be shipped to a P.O. Box, because all orders require an Adult Signature.

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions and spam folders before reaching out as the email sometimes ends up there.

Currently we offer shipping services to:

 

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Rhode Island

South Carolina

Texas

Vermont

Virginia

Washington

Washington DC

West Virginia

Wisconsin

Wyoming